Scheduling Appointments
Please call 357-5560 to schedule your appointment today!
Our office will make every effort to schedule appointments at your convenience. However, we have found that preschool and kindergarten-age children are most cooperative, during the morning hours. Our doctors prefer, if your child is in this age group, that their appointments be scheduled early in the morning.
Since appointed times are reserved exclusively for each patient, we ask that you please notify our office 24 hours in advance of your scheduled appointment time if you are unable to keep your commitment. Another patient who needs our care could be scheduled if we have sufficient time to notify them. We realize that unexpected things can happen, but we do ask for your assistance in this regard. To learn more see Rescheduling an Appointment.
If you are more than 10 minutes late for your child’s six-month checkup appointment, our ability to give your child a complete appointment will be compromised. We will need to reschedule your child if it is not possible to give them the care they deserve in the resulting reduced amount of time.
Reminders by Text and Email
Do you have a hard time remembering appointments, or just need a friendly reminder a few days beforehand? Our Smile Reminder confirmation service can send you a text message and an e-mail, one week before and again two days before your child’s appointment with us. We have found that an overwhelming majority of our patients prefer receiving electronic reminders over a phone call. Sending electronic reminders well in advance of upcoming appointments also helps parents avoid fees generated by last minute cancellations. Our staff will be happy to set up this complementary service when you schedule your first appointment.
Rescheduling an Appointment
At Children’s Dentistry of Knoxville we recognize that adhering to a schedule is important in order to maximize everyone’s time and meet the demands of daily life. With this in mind, we have developed an appointment policy that is fair to both our patients and our practice. We are committed to seeing our patients in a timely manner and respecting their time. In order to maintain our schedule we request at least 24 hours notice for cancellations or rescheduling of appointments. If notification is less than 24 hours before your child’s reserved appointment time, a $30 fee will be applied. Thank you for understanding.
Dental Insurance
How familiar are you with your dental insurance coverage? It’s always a good idea to check with your insurance company before your child’s appointment so you’ll have a good understanding of what services are covered by your plan. We are considered “in network” for patients with Delta Dental Premier and MetLife dental insurance. For patients with any other type of traditional dental insurance, we will be happy to file claims on your behalf; however, we will be considered “out of network” for those plans. In most cases, “out of network” benefits cover a considerable portion of the cost of the visit. Contact your provider to learn more about the specifics of your coverage.
When planning for your appointment it may be helpful to keep in mind that dental insurance is meant to be an aid in receiving dental care. Many patients think that their insurance pays 90%-100% of all dental fees. This is not true! Most plans only pay between 50%-80% of the average total fee. Some pay more, some pay less. The percentage paid is usually determined by how much you or your employer has paid for coverage or the type of contract your employer has set up with the insurance company.
Payment Info
Your payment will be due on the day of your appointment. We will file insurance claims on your behalf; however, any amounts that will not be covered by insurance must be paid on the day of the appointment. We accept cash, personal checks, Mastercard, Visa and Discover. Additionally, we offer payment plan options through CareCredit third party financing.
Would you like to access your account online? Our Smile Dash service allows you to view your account anytime, make payments and see all your upcoming appointments. Contact our Financial Coordinator at 357-5564 to set up access to your account.